Jade Ohno: The modem is the little box that has the phone line connected from wall, (phone line to a splitter, two lines coming out other end splitter, one to phone and the other to modem. Usually you have a cable going from the modem to a router, then from router to computer or computers. You didn't say you were having problems with you computer. Most modems and routers have a reset button on the back (little pin hole) you may need to reset it if it was working fine before.
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